At vaultframecase, we are dedicated to providing clear and direct communication channels for our customers across Europe. If you have any inquiries regarding our hard-shell eyewear cases, order status, or store policies, please reach out to us using our official contact details below.

Company & Contact Details

• Brand Name: vaultframecase

• Official Website: www.vaultframecase.com

• Customer Support Email: eyeglass@vaultframecase.com

• Telephone Contact: +49 151 23456789

• Registered Office Address: Friedrichstraße 128, 10117 Berlin, Germany

Support Hours & Service Commitment

Our dedicated customer care team processes and responds to all customer communications directly during standard European business hours.

• Business Hours: Monday – Friday, 09:00 – 18:00 (CET / CEST)

• Response Commitment: We aim to respond to all emails and phone messages within 24 hours. Inquiries submitted over the weekend or on public holidays will be processed on the following business day.

Submitting an Inquiry

When reaching out regarding an active order, please include your Order Reference Number in your email subject or voicemail. This enables our team to access your account information quickly and assist you efficiently.